Shipping policy
Overview
At glooms.gr, we strive to provide our customers with a seamless shopping experience. To ensure transparency and manage expectations, please review our shipping policy below.
Shipping Fee
- Shipping fee: €3,40 for all orders under €60.
- Free shipping on all orders over €60.
Shipping Time
All orders are processed within 24-48 business hours. You will receive a confirmation email once your order has been shipped. Please note that delivery times may vary depending on your location. Generally, shipping times are as follows:
- Standard Shipping: 2-5 business days
Shipping Carriers
We use a variety of shipping carriers to ensure the best possible delivery times and service. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
Tracking Your Order
After your order has been shipped, you will receive an email with a tracking number. This tracking number can be used to monitor the status of your shipment. Please note that it may take up to 48 hours for tracking information to become available.
International Shipping
We offer international shipping! Shipping fees vary depending on your location. The exact cost will be calculated at checkout.
Shipping Delays
While we strive to meet our shipping estimates, delivery times are not guaranteed due to various factors outside our control, such as customs delays, carrier issues, or other unforeseen circumstances. We appreciate your understanding and patience.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at hello@glooms.gr. We will work with the carrier to resolve the issue as quickly as possible. Please keep all packaging materials and damaged goods, as they may be required for the claims process.
Address Changes
Please ensure that your shipping address is correct at checkout. If you need to change your shipping address after placing an order, contact us as soon as possible at hello@glooms.gr. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at hello@glooms.gr. We are here to assist you and ensure your shopping experience with glooms.gr is positive.
